ROGERS IS HIRING CUSTOMER SERVICE REPRESENTATIVES
Description
Rogers is a true Canadian success story where innovation and an entrepreneurial spirit thrive.
To support our growing business and provide the best possible service to our customers, we're building a brand new facility - a leading-edge, modern and comfortable environment that fosters team spirit and outstanding customer care.
We want you to join our high-performing team of Customer Care professionals. With our training, you'll quickly become a service expert in the wireless field. You'll help our customers get the most from their Rogers Wireless products and you'll play an important role in making Rogers the best place to be for our customers and your colleagues.
When the doors of our new facility open, we'll be striving for industry-leading service. Come be part of our winning team!
As a Customer Service Consultant, you'll be responsible for:
- Representing Rogers to customers and business partners when they call for service and support
- Using customer service tools, systems and training to understand and resolve customer questions and concerns
- Building relationships and loyalty with customers via friendly, efficient and high-quality customer service
- Identifying and introducing opportunities for customers to benefit from Rogers products and services, based on their needs and interests
- Completing administrative activities associated with serving customers, including accessing information and documenting transaction details.
- Continually growing and improving your service skills, supporting business change and learning through progressive training and development programs
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Qualifications
Your qualifications Include:
- High School Diploma and/or post secondary education
- Previous customer service/sales experience
- Very strong verbal and written English language skills
- Flexibility to work shifts
- Proficiency with Windows-based systems and internet navigation
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Some of the benefits you'll enjoy:
- Immediate health and dental benefits
- Fully paid training
- The Rogers employee discount on telecommunications services
- Eligibility for pension, RRSP and stock purchase plan
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*Please note that as part of the internal application process you are required to send a completed Atria Internal Job Posting Application.
Rogers is an Equal Opportunity Employer
